Symptoms of the Issue:
While setting up an SBC in my lab today I came across an error that I’ve encountered a few times in the past. The error message is “no Redundancy Protocol Process Running” which appears when running a “show health” command.
Command : Show health
What’s frustrating about this error is that the redundancy config is enabled when you review the redundancy-config section ( show configuration redundancy-config ).
Command : Show configuration redundancy-config
When troubleshooting anything related to redundancy on the Acme Packet / Oracle SBCs, I’ve found the best approach is to go straight to the logs. Specifically “log.berpd”.
Command : Show logfile log.berpd
After reviewing the output I can see that this SBC doesn’t have a hostname that matches what I have built as peer-name within the redundancy config. There are two locations to create a hostname on the Acme Packet SBCs. One option is to create the name under “config t > system > system-config > hostname”. If you enter the hostname here followed by a save / activate / reboot the error will persist.
Where the hostname needs to be entered with within the bootparam settings.
- Navigate to Enable > Conf t > boot
- You will be presented with a line asking for the “Boot File”. Press enter to the skip to the next line.
- Keep pressing Enter until you arrive on the Target Name line.
- Enter the hostname that you used when building out the redundancy peer-name.
- Keep pressing Enter until you are out of the boot param menu.
- Perform a Save / Active.
- Reboot the SBC
After rebooting you should be able to run a “show health” and see that redundancy is running.