I had an issue that drove me insane today. While attempting to push a few changes to the Broadworks Call Center App. I was adamant that I had entered the correct values on the “Deployment” tab, yet I kept receiving this error:
(all IPs, domains and usernames have been changed)
This error didn’t seem like it was telling the truth, so I went to the source : The OCSLog file on the server hosting OCI.
2015.10.26 16:29:06:340 MST | Info | OpenClientServer Received message from client on unsecure socket 13143 | Host:Port 22.214.171.124:62253/126.96.36.199 | Local Port 2208 2015.10.26 16:29:06:340 MST | Info | OpenClientServer Received message from client on unsecure socket 13143 | Host:Port 188.8.131.52:62253/184.108.40.206 | Local Port 2208: 192.168.154.75--4009030666984229966 adminusername 2015.10.26 16:29:06:348 MST | Info | OpenClientServer Getting PROV serving AS info from NS for user adminusername. 2015.10.26 16:29:06:348 MST | Info | OpenClientServer http://10.10.10.71:80/servlet/LocateUser?url=adminusername%40my.default.domain&returnCompatibleXSP=false&callPRequest=false 2015.10.26 16:29:06:348 MST | FieldDebug | Generic HTTP connected... 2015.10.26 16:29:06:351 MST | Info | OpenClientServer Getting response from NS (10.10.10.71): 2015.10.26 20:51:26:696 MST | Info | OpenClientServer Sending OCI message to client using connection unsecure socket 13167 | Host:Port 220.127.116.11:55681/18.104.22.168 | Local Port 2208 192.168.16.118--6954723538114549563 [Error 5401] User is not found on Network Server. [Error 5401] User is not found on Network Server.
Ok… no big deal, I can add the username in question. I logged into the NS and added the user to “NS_CLI/SubscriberMgmt/Administrator/User>”.
NS_CLI/SubscriberMgmt/Administrator/User> get Administrator ID = email@example.com Name = Name, Admin Access Level = System Provider
Tried it again, the same error punched me in the face.
I took a wild guess and add the user to ” NS_CLI/SubscriberMgmt/Administrator/HostingNEUser>”
NS_CLI/SubscriberMgmt/Administrator/HostingNEUser> get bwas userID firstname.lastname@example.org Administrator ID Subscriber Maintenance Partition ============================================================ email@example.com 1 entry found.
SUCCESS! This finally let me in. Hopefully this saves someone else a ridiculous amount of troubleshooting time.